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B&D got my business because they (Ian) responded same day to my inquiry. Delivery was a little slow because of B&D moving office to Oracle Rd but once they arrived the installation of the new blinds went quickly and professionally. I am delighted with the result but a little annoyed that Hunted Douglas use a propietary wireless control system and not todays Bluetooth. The remote works well and I have no need to take it out of the room so I am content. Overall a great B&D experience and the blinds themselves are excellent.