When we first asked on-line for a service call, we got a call back within minutes. The service scheduler than called us with a date and time for the repair work. Jeff, the lead repair tech, arrived on-time. He was able to repair our somewhat dated blinds with the needed parts. Very knowledgeable, left the work area spotless. Vaughn and Ash were called to help with some of the work. They, too, were excellent. This was a great customer experience.