Excellent Customer Service !
Referred to B&D by Hunter Douglas to replace some blinds. We recently used them again for some repair work. Every time one of their reps were in our home, they were professional and very knowledgeable. The work is exceptional. In a world where Customer Service is no longer a priority for many companies, B&D goes beyond to take care of their clients. I wouldn’t use any other company. They are the Best!
Great local company for blinds!
We are extremely happy with the new composite blinds and room darkening blinds we purchased from B & D. Brian was awesome to work with on choosing and ordering the products, and Tony and Vaughn did an excellent job on the installation. We would highly recommend using B & D. We love to support local companies!
B & D and Hunter Douglas Made Sure It Was Done Right!
After what I am told was an unusual experience with Hunter Douglas; defective blinds being delivered more that once, Brian the owner, worked with Hunter Douglas on our behalf to make sure we were satisfied with the product we ended up with. Our new blinds are beautiful and the service we got from Brian as well as the installers was stellar! Thank you to B & D and Hunter Douglas for making sure we were happy, satisfied customers.
B&D got my business because they (Ian) responded same day to my inquiry. Delivery was a little slow because of B&D moving office to Oracle Rd but once they arrived the installation of the new blinds went quickly and professionally. I am delighted with the result but a little annoyed that Hunted Douglas use a propietary wireless control system and not todays Bluetooth. The remote works well and I have no need to take it out of the room so I am content. Overall a great B&D experience and the blinds themselves are excellent.
Exceptional Blinds with Exceptional Service
The B&D installers just left after installing our new Hunter-Douglas blinds and they did a super job. They arrived on time, quickly removed the old blinds, and efficiently installed the new blinds.All the blinds fit perfectly and work perfectly. They demonstrated the most efficient use of the blinds and cleaned up.
We had H-D blinds in our prior home but the current designs are far superior. I not only recommend H-D blinds but also recommend B&D Install as the place to shop (home visit) and then install the blinds.
Highly recommend B&D Install
I am very pleased with B&D Install from start to finish. They are informative and very efficient. They clean up when the install is complete!!! They even take off their shoes prior to entering the house!!! Very thoughtful and professional. I love my new blinds and would highly recommend B&D Install.
B&D went out of their way to repair our old vertical blinds, but they were on “borrowed time”. We ordered new ones which B&D installed. They are dependable, efficient, and do an excellent job. We highly recommend them!
I recently had plantation shutters made & installed by B & D Install. Ian came to the house to measure, and explained the variety of options available, and his samples helped with the decisions. His experience (and patience) were invaluable.
Installation was smooth, professional, and neat. Tony and Vaughn(?) did a beautiful job! I am thrilled with the shutters and the customer service throughout the process.
Thank you, B & D Install, for a job well done!
We purchased a home 2 months ago that had very nice Hunter Douglas blinds throughout. The Master Bedroom had a Duette with Vertiglide that was off track and missing multiple little hangers on the top. It was very difficult to open or close, and we were pretty sure we would need to replace the blind. We contacted Hunter Douglas and they referred us to B&D Install. I contacted B&D install and scheduled an appointment, and this past Friday Jeff came out. Wow! Very knowledgeable and he does awesome work. Not only did we not need a new blind, he fixed the blind so perfectly that it works like new. I could not be happier with the service we received, and would use this company again in a heartbeat. Really really impressed. Thank you Jeff for your hard work and expertise. You are the best!
Courteous, clean, quality
Ian did a great job of measuring and recommending blinds for my windows. The whole process was easy and pleasant from start to finish. The installers were courteous, professional and cleaned up after themselves. I will use and recommend B&D Install and Custom Blinds again!
IAN at B & D is great!
We recently bought a house in Oro Valley and it was a complete rehab.The last thing we did
was the window treatments. I was amazed at the price difference from one place to another.
I had many quotes and even if the prices were in the same range it was not the same kind of
Ian gave us a top of the line blinds with a Great price. He was responsive to my calls/emails unlike his competitors . He is reliable, honest and got the job done is in the time frame
we needed. Love,Love my blinds.. thanks Ian
Reliable Excellent Quality Timely Service
We have motorized and non-motorized window coverings throughout our home. Brian and Jeff are very helpful in addressing any needed repairs/ replacements. Most recently Brian had a rushed order ready for holiday entertaining. Much appreciation to the whole crew.
I left a review on Yelp but not able to find reviews on
your website. You have my permission to copy what’s
below and use it as a review.
When Brian came to my house and looked at my
patio door situation, he knew right away what type
of shades to suggest. He spent a lot of time here
as I looked at different colors and so on. I’ll be honest.
The price estimate was higher than I’d received
from two other companies here. However, I could
tell that the quality of the Hunter Douglas Shades was
superb, so I went for it. And now I’m so happy I did.
The shades look beautiful, and the installation team
gets a 10 rating in my book–professional and very pleasant.
It was a pleasure dealing with these people, and I know that,
if there is ever a problem with the shades, they will be
here for me. Jane L.
Great Repair Service!
Just wanted to let you know how satisfied we were with your repair service. Initially spoke to Nancy and Becky. Helpful and friendly. Very important but scarce in business today. Repairman Jeff was professional and did a great job. Oh and on time! Also rare qualities today. Thank you, the Spencers
Best service ever!
This is by far the best experience I’ve had in doing business with a retailer/installer in Tucson. From the onset to the completion of the project the professionalism of the B & D crew has been exceptional. They are true experts in their field. I love my new Hunter Douglas Blinds!
Excellent Service and Install
This is such a professional organization. We had such a wonderful experience.
Professonal from beginning to the end…
The initial contact arranging a date to estimate right on time…Ian gave us the estimate again right on…Had to wait a bit over two weeks but totally worth it…The install team led by Anthony Miller., right on time and the product itself is great quality….Would not hesitate to recommend and use this company again if the occasion presented itself….Totally pleased
A VERY SATISFIED & HAPPY CUSTOMER
B&D INSTALL is simply THE BEST!! EVERYONE who helped us – from Ian, who came to our house and helped us make the perfect selection for our needs, to Tony and Vaughn who did a great job with the installation – on time, no muss, no fuss, and Becky in the office who handled the deposit – was professional, polite and pleasant to work with and we are thrilled with the finished results – a Hunter Douglas Duette Vertiglide for our master bedroom arched hallway. B&D Install is a first class company and we will use them for ALL of our future window (hallway) covering needs.
Over the Top Service
This is our second transaction with B&D. Our first interaction was a repair referral from another local blind company that couldn’t/didn’t want to make the repair. The transaction was flawless and professional and the memory stuck in my mind. Post three years when my wife went blind shopping I reminded her of our first experience and I suggested she give B&D a try. B&D just finished installing blinds for the entire house and the experience was a 10 out of 10. The selection process was much more enjoyable than the wait for someone to help you big box experience and installers were fantastic. If you want the job done correctly with minimal hassle, give B&D a try. They appreciate business.
Brian wrote up my original order, after we went through his sample books so I could see and feel the exact fabric/finish of the products. He is a super nice guy and very knowledgeable about the products. Tony and Vaughn installed vertical blinds at our slider, cellular shades on two large windows, and a cellular window arch all in under two hours. They are courteous and professional. All three of these young men are a pleasure to deal with. I can’t stop smiling!!
I am so impressed with B&D that I will definitely be using this company again. I would highly recommend them for any and all window treatment needs that you may have. You can’t go wrong with this company.
WOW! Now how easy was that.
I called a number of Hunter Douglas specialists in town. Of all those contacted, I was most impressed by Nancy. I sent them the information from the Hunter Douglas label. I was replacing a Hunter Douglas patio door shade that was 18 years old. The sales department was able to match the fabric. I really needed to match the other HD window treatment in the room.
B&D’s price was right on track with the other HD specialists in town. I felt most comfortable with B n D from just the telephone interactions. Nancy was kind and polite, soft spoken and knowledgeable, and true to her word. No pressure, no call backs or emails. I decided to surprise them by visiting them unannounced. I met Nancy and Brian. Brian is the the owner and the B in the B n D. We sat and looked at a couple of options and I purchased exactly what I wanted. No pressure and no regrets. Anthony and Van arrived on time. They were friendly yet professional. They waited to be invited in and went right to work. They came prepared and made very few trips in and out. They worked quietly and were done before I knew it. They even asked my preferences on a few things. WOW! it was just that easy. Their instructions were thorough and they were patient with my understanding. They went over HD’s warranty. Tony was polite and professional when he presented my bill since I paid half down with my order. I knew they were very busy with other work that day, yet the did not rush or push to go. I will definitely use their services again for new blinds and especially their service and repair department for my “off brand” blinds. It really was that easy.
I’ve used B&D Install for blind repairs in the past, and because I had a great experience with that, decided to use this company when purchasing new blinds for large picture windows. B&D sent a representative to my house to help me select the product that was optimal for my living room. I liked the one-stop shopping experience. Jeff installed my blinds and did a fantastic job! He took many things into consideration to determine bracket placement to adjust for things that I wouldn’t have thought about, such as low spots and high spots in carpeting that would impact the blinds if not properly placed. He stayed until all questions were answered, and he was sure that everything was back in its previous location. I’m impressed with the professionalism and courtesy of the service and would use B&D again for future blind or drapery needs.
Wonderful service and product!
Brian was absolutely great to work with! We love our new shades, they look great and work great. What a difference in cutting down the morning sun, but can still see the views out the windows. Would recommend to anyone! We will be back in the fall to have more installed!
A Great Company and Experience
B and D has been great overall. From Amanda, who is so knowledgeable about your products and was able to inform and provide price quotes right on the spot and Ian with additional info when out to the house to take measurements to Tony and Vaughn when coming to install. Everyone was so knowledgeable, friendly and professional both in person and on the phone-things couldn’t have been any smoother. When I need more blinds, this is the only place that I’ll go to.
Tony & Vaughn did a great job measuring and then installing. Amanda was effective, efficient and knowledgeable with the ordering so we got to pick what was right for us. Totally love the Silhouette shades with PowerView on our east facing kitchen wall … they close at night, rotate to horizontal when the suns high enough for the 4″ vanes to capture the light, then open all the way before noon. They look great and work great.
Professional, courteous and competent outfit. We know where we’re going next time!
Drapery repurposing and Installation
I would like to commend Melissa Alejo for coming to my home to help me figure out a way to use some custom drapes from a previous home and repurpose them for a larger slider window.
She suggested adding fabric and the project turned out just great!! Tony Miller and his team came out to install using our own rod and some great brackets they brought and everything looks just great. I recommend them for any window treatment problem.
We are new residents of
We are new residents of Tucson and were in need of replacing a torn blind from the previous owners. From beginning to end the process was impressive. Brian Lescarbeau was personable, professional and extremely thorough with his sales presentation. Once the product was purchased, Anthony and Vaughn, installers, arrived promptly, conducted a professional installation of the new blind, and also answered questions we had about other blinds in the home. In addition, they made any necessary adjustments to the existing blinds throughout the entire home. This is a company I would highly recommend; a wonderful experience!
Quality Window Coverings
B & D Install has touched every window in my home. This most recent one is a great design that Brian came up with while listening to my thoughts about what I wanted. Thank you for being a local family owned and run business. One receives a great personal feel as well as being treated as “very important”. I highly recommend B & D!
Our second time purchasing our Hunter Douglass blinds from B&D!
GREAT OVERALL experience with EVERYONE in this WONDERFUL COMPANY from visiting your store to measurements and selection to installation. We really appreciate you!
Thanks so much for your AAA business
Tony installed our soft shades yesterday. They look beautiful and work perfectly. He was so helpful, provided cleaning instructions and answered our questions. We had soft shades that were installed by the builder that Tony also kindly adjusted for us. I would use B and D Install again and would recommend without reservation.
Love the product and professional staff
We returned to B&D Install for a 2nd round of window coverings (additional rooms in our house). The sales call with Ian was great. Efficient, good recommendations and easy to select from the great Hunter Douglas choices. We did two slides and two windows this time. Tony and Vaughn were the installers and they were EXCEPTIONAL. Their attention to the minute details were a priority. Left everything neat and tidy and wanted to be assured we were happy with everything. We’ve never experienced such quality of product, sales and workmanship from a company. Thank you!
Great Experience with B&D
We needed to replace our honeycomb shades on a very large window. Received estimates from a couple of companies…prices were similar. The key factor in our decision to go with B&D was Ian. He is meticulous, honest, and professional…a great representative of the company!
We were told a couple of weeks until the install, but they exceeded expectations and had the blinds ready early…even adjusted their schedule to get the job done before we headed out of town. Tony and Von did the install and it was obvious that they knew their stuff. Got the job done in no time…and very accommodating when I asked them to change out the pull cord with a lighter color. All in all, a great experience with B&D and I highly recommend them.
Exactly what I wanted
It was such a pleasure to work with this company. Each of the staff members were courteous, helpful and professional, from my first inquiry at the showroom to a follow up call after installation. Melissa A. used her background as a designer to help me decide on the right product, the right color and the correct installation. Ian and his assistant were careful to install the PowerView shades perfectly and assured I was 100% satisfied before concluding the job. A follow up phone call from Melissa regarding my satisfaction with the product and service further exemplifies the professionalism of this company.
I hope to be able to do business with B & D Install in the future and I highly recommend this company to anyone considering enhancing their home with beautiful shades.
Solved the “Impossible”!
After nearly a year of being bounced around from one dealer to another to try and repair a motorized blind locally, I stumbled on B&D during an Internet search. The local vendors were more interested in selling me a whole new roomful of blinds, instead of just fixing the one that had problems, I guess.
From the time I found B&D till the time I reinstalled the completely repaired blind was less than two weeks, and most of that was transit time since I’m in Philadelphia and they are in Tucson! Plus, it wound up costing a fraction of the $470 quote I had gotten from the manufacturer to “repair” the blind, which would have meant to avoid mix-matching styles I would have had to buy 8 blinds.
The service I got from Amanda and Nancy throughout was professional and responsive, including follow-up at each step of the process. I could not recommend them any higher!
Above My Expectations
Thank you Brian for a really wonderful experience! From start to finish it was about us, the customer. I was so pleased with the the referral to Designlines as well. You both worked so well together and the finish is absolutely the look I wanted. After visiting your showroom I realized I had done business with you about 10 years ago when I needed wooden blinds restrung. I was thankful then & I am thankful again to have found integrity, professionalism, and fairness in the business community. Our new Hunter Douglas window treatments are a great investment in our home & so much lovelier than I expected.
For years, we have been very pleased with all of the Graber products, B&D services and their excellent support team.
We have dealt with B&D Install for over a decade now. This company and their team are very service oriented. We recommend them highly. We love the Graber blinds and we have them throughout our home, Verticals and a soft window shade in our living room and dining room and soft window shades in all of our bedrooms and a dining room window. We love these products and the color selections. Just recently upgraded the verticals to a new color. Our prior ones were 18 years old!. The new railing style is amazing!. Very smooth operation. An extra thank you to Jeff for a superb installation and installation coordination by Becky.
Loved the service!
I looked online when needing a new set of verticals for my sliding glass door and found B&D who had great reviews on their site. I happened to be in their area the next day and stopped by the shop. We arranged for them to come by my house the next day with samples and to measure. Ordered what I wanted and when they came in Ian came to my house and had the old ones down and new ones up in less than half an hour. From the moment I stepped into their shop til the moment Ian left, everyone I encountered in person and on the phone were courteous and professional. I will certainly be recommending this company!
Two HUGE Thumbs Up!
From project start to finish, the B&D team demonstrated the qualities of expertise, professionalism, and a determination to meet their high standard of service. My project included the installation of six Hunter-Douglas roman shades with the PowerView option. Though PowerView adds to the bottom line, I am more than glad I chose it. I’m able to remotely program the opening and closing of the shades using a user-friendly app on my iPad. And, one of the unexpected benefits I’m enjoying is the clean look … there are no dangling cords to distract the eye or deal with for safety purposes. I highly recommend B&D to anyone in need of blind repairs or considering new window treatments. Their website says, “We are committed to providing the best possible service available.” Thanks, B&D – mission accomplished above and beyond the call!
The windows in my new
The windows in my new dining room were only 2-1/2 inches deep. When I called trying to locate vertical blinds that would fit, B&D Install was the only company to do a little research & call me back. Only Graber made 2-inch slats & they were available in white or ivory. I took my measurements in & they placed the order from Graber for me. The day the blinds came in, they called & scheduled a time after I would return from a trip. Later that day I received a phone call that there had been a cancellation. Did I want to have them installed in about 30 minutes? You bet I did! The installer came out & did a wonderful job, installing spacers where the windows were not quite even. I have had B&D repair many types of blinds & shades for me over the years, but this was the first time I had ordered new ones from them. I will certainly contact them when I need new ones again!
The Best In Tucson
I highly recommend B & D Install. They have a very professional sales, installation and repair staff. I’ve personally used B &D Install for years and will continue to use them for all my window covering needs. James B
“Go To” company for all your window coverings!
We have used B & D Install for three (3) different installations. Brian and his staff are talented and can quickly help you find the product that best suits your needs. But, the buying experience is really in their professional, patient and friendly manner. From getting the measurements exactly right to the completed installation, the entire process is conveniently fast, competent and done with a smile(s). No need to go elsewhere in the Tucson and surrounding area. As always, “well done, Brian” Dick Reich Tucson, AZ
From selection of shades for my home through the installation, Brian, the owner, and the people I came into contact with at B & D provided excellent service. They were knowledgeable, patient, personable, professional, efficient and can think out of the box when the situation calls for it. My experience with B & D Install was 5 Star throughout. And, the end result is terrific!!!!! The shades are a perfect application for my situation and they have exceeded my expectations in terms of function and the beautiful impact they have on my interior environment. I highly recommend B & D Install.
I am very impressed with
I am very impressed with Jeff. He went the extra mile, made me a part for my blind and he didn’t leave until the job was done.
These people are fabulous to do business with always!
I have used B & D Install for years for my own personal blind repair. I recommended them to my daughter who accompanied me to their shop when she was doing her remodel. She immediately decided to use B & D for her new blinds. I was looking for ideas for my newest apartment complex clubhouse and called Brian to come out. The selection was extensive, the timing was perfect and the end product was amazing! I am going to use them for all new blinds in my home now.
B & D Install are the best! From the estimate to the installation of our new blinds, the work was professional, timely, and well done. Brian was patient and thorough. I have used B & D for 15 years and highly recommend their work and design.
Tony and Jeff were very
Tony and Jeff were very clean and did a great job.
It was an absolute pleasure
It was an absolute pleasure dealing with such clean and professional people. Very pleased with your services.
We had a blind repaired by John. Very pleased with the excellent job.
WOW! I needed help with
WOW! I needed help with installing two sets of blinds but needed the hardware to hang them. I went to B and D Blinds and the staff was sooooo nice and helpful. I had a horrible experience with another blind store so was a fearful but after going to B and D Blinds, in less than 5 minutes they provided the hardware I needed, amd explained how to install the brackets. I am a wannabe handy lady so they had three different visits from me to explain the steps needed. So helpful and patient. I put the first set of blinds up in less than 30 minutes – and I am so proud! Without the B and D staff, I could never have done it. THANK YOU!
I am very pleased with
I am very pleased with B & D Install, from start to finish. Brian is very professional and easy to work with. I love my new blinds. Tony installed them and he was also very professional and did a beautiful job within a short timeframe. I interviewed three companies and selected B & D based on price (all with the same specs) and my first impression. The blinds came in within the time specified, which rarely happens with remodeling projects. I would recommend them without a trace of hesitation.
I really appreciate Nancy. She is so helpful and efficient. I called other places and only got negative feed back about my verticals. Nancy was more concerned with helping me. I am so happy that I found B&D.
I wanted you to know how pleased I was with Ian and Tony. They were professional, and the best I’ve worked with. I can’t say enough about how pleased I am. If you ever need a reference I would be happy to give one. I have had a great experience working with B&D. Thanks for the great work!
Brian did a great job and has restored my faith in humanity. Brian did a spot on great job and I will keep you in mind for the rest of my house.
Appreciated the Service
Ian did a great job installing my blinds. I really appreciates his service.
Thank you Jeff
Thank you Jeff for fixing our blinds right away. You saved us so much time and driving.
Tony and Jeff were excellent.
Tony and Jeff were excellent. I also would like the owner to know what great service I received from Becky and Nancy. I am very happy with the service I received from B&D Install.
Ian did a very professional job and took care to clean up after the install.
I am very impressed with your company. I have used your services before and I am always impressed with how courteous and prompt your employees have been. Both Jeff and Ian came out to the house and were neat, efficient and clean. Just in case you don’t receive the good reports, I wanted you to know that I appreciate your company.
Tony came out on Monday and did a great job. My shutter works like new.. Tony was nice, courteous and very knowledgeable. You don’t find many service people like that anymore. Thank you very much.
I wanted to let you know how wonderful your installer Anthony was! He was very respectfull to me and my clients. He knew exactly what parts were needed to fix the issue and both the clients and I were very impressed. I appreciated the fact that he didn’t say anything poor about the previous installation in front of my clients. He was very professional, knowledgeable and overall exceeded my expectations!
B and D came to our house to re-install the blinds previously installed by “professionals”. Not just did they get them installed, they repaired the damage left by the previous installer. Highly recommend!
We had the best service ever! And they were able to repair our RV blinds in no time.
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